ZION RED ROCK
           OASIS, CHALET, & VILLA 
        Policies

 

Zion Red Rock Lodging has three separate nightly rental homes within 2 to 8 minutes of each other.

Zion Red Rock Oasis 

8 Bedroom House 

955 West 250 South Rockville UT, 84763

(2 minutes from Zion Red Rock Villa)

 

Zion Red Rock Villa

11 Bedroom House, with 3 additional semi private sleeping areas 

991 W 230 S, Rockville UT, 84763

(2 minutes from Zion Red Rock Oasis) 

 

Zion Red Rock Chalet

6 Bedroom House

985 West 75 South Rockville UT, 84763

<h3>The following policies apply to each property. You can find a list of exclusive amenities available for each home below.</h3>

(8 minutes from Zion Red Rock Villa and Zion Red Rock Oasis)

 

Check-in time is 5 PM at the Villa and Oasis (sleeps 56 to 58).

Check in time is 4pm at the Chalet (sleeps 22).

Early Check in is not permitted: Anyone setting up supplies or with the reservation is not permitted on property until check in. If your in the area before your designated check in time of 5pm, Please be aware that there is plenty to do.  We often suggest that guests visit the grocery store and do a small shop before arriving. That will give you more time to relax once you've checked in! There are also a few good restaurants for lunch so why not relax and enjoy some of the local food! Café Solei, and Park House are wonderful spots for a nice lunch.  Springdale also has 4 wonderful galleries to explore, and a number of unique rock shops worth checking out. 

 

Checkout will be 10 AM on your final morning.  Keys can be placed on the countertop. Late checkouts are not permitted could result in the loss of your entire damage deposit. We need the full time to clean before the next guest arriving the same day you are checking out. We ask that you follow along with our checkout list that is there for you upon arrival. 

 

Our cancellation policy: 

If you booked your stay MORE than 6 months out from your booking date:

Definition Reference

*Booking date - The day you made the reservation

*Stay date- The first day of your check in

 

If you your *stay date* is more than 6 months out from your *booking date*:

You have 90 days from your *booking date* to get your 25% deposit back. After that 90 day window your deposit is non-refundable but can be used as a credit to stay with us in the future. Once you are within 90 days of your *stay date* no credits are given and final payment is due exactly 90 days before your *stay date*. 

 

If you booked your stay LESS THAN 3 months out from your *stay date*:

If your *booking date* is less than 90 days from your *stay date* your deposit is non-refundable 3 days after your *booking date* but you have the opportunity to transfer your reservation to someones name. 

 

If your *booking date* is less than 6 months out from your *stay date*:

The last day to cancel and get a full refund from your 25% deposit would be 90 days from your *stay date*. Final payment would be due 90 days before your *stay date* and no refunds or credits would be given at that time but you can transfer your reservation to someone elses name.

 

EXAMPLE-If your stay date is more than 6 months from your booking date: 

If your staying with us on Jan. 1, 2023 and you booked your reservation with us on March 1, 2022 you would have 90 days from March 1, 2022 to cancel your reservation and get a full refund. May 30, 2022 would be your cut off date to get your refund. After that no refunds or credits are given but your reservation can be transferred to someone elses name.

 

EXAMPLE: If your booking date is less than 90 days before your stay date: 

If you are staying with us on Jan. 1, 2023 and you booked your stay with us on Nov. 1, 2022 you would already be within 90 days of your stay. In this scenario  you have 3 days from Nov, 1 2022 to get a full refund. After that your deposit is non-refundable but can be transferred to someone elses name.

If you are already within 90 days within your stay, final payment for your total stay is due and that total amount is non-refundable. No credits are given but can be transferred to someones name.

 

EXAMPLE: Booking date is less than 6 months before stay date: 

If you booked your stay on February 1, 2023 and your not staying with us until June, 1 2023 (4 months after your booking date). Your deposit would be fully refundable up until March 3rd, 2023 (90 days prior to your stay date). After that your deposit is non-refundable, final payment is due and no credits are given. We do allow your reservation to be transferred to someone elses name.

 

Deposit: 

To secure your reservation, we will charge your credit card a 25% deposit of the full amount. The final balance will be due 90 days prior to check in. An email will be sent 1 week before your 90 day mark as a reminder that we will charge the card on file. Another email will be sent the day before as a reminder. We will automatically charge the card we have on file for the final payment 90 days prior to your stay. The final balance can not be refunded if you have to cancel for any reason but your reservation can be transferred to someone elses name.

 

Children: 

Children are allowed on the property. We ask that you keep an eye on them throughout your stay so everyone can stay safe. Water liability form is signed upon check in. 

 

Pets: 

Sorry, no pets are allowed on property. Please see Doggy Dude Ranch for local

Boarding options if you plan to bring your 4-legged children along with you.  

 

No Smoking: 

No smoking is permitted on the property, as there are almost no spots on property that would fully respect all guests’ preferences. A $500 cleaning fee will be charged if this policy is not followed. Vaping is also not alowed inside the property.  

 

No illegal drug use is allowed at any Zion Red Rock properties including: marijuana, heroin, cocain, ect. Violation of this policy could result in evection of the property with no refund.

 

Incidental Damage Reserve: 

We have an $1500 incidental damage reserve that will be charged to your card on file upon check in. If there is no damage or loss to the property upon check out and polices are followed you will receive the full $1500 back on your card within 5 to 7 business days. If more damage happens above and beyond the damage reserve amount the guest will notified and the card on file will be charged. It is the guest reponsiblity to report damage found upon check in. 

 

Moving of pianos or beds is not permitted

 

Noise Ordinance: There is a noise ordinance of 10pm. Additional polices regarding this policy will be sent after booking. 

Violation of this policy could result in evection of the property with no refund.

 

UTV/ATV: Road licensed vehicles are permitted on the property. 

 

Tents: Pitched sleeping tents are not permitted on the property. Outdoor event tents are permitted but location and set up and take down times must be approved prior to them arriving on site. 

Dance floors: If renting a dance floor it must be approved prior to set up.

 

Lighting: Additional outdoor lighting outside of what the property already has must be approved.

 

Signage on city roads: Please refer to our video directions after you book on how to get to our locations. I understand it is against the city policies to put up additional signs on main city roads.

 

RV:

We allow up to 2 RV’s parked on the site but we do not allow guests to hook up to electricity or water with an RV. Fee's could apply for any damages if policy isn't followed. There are nearby RV parks that can accommodate needs for RV's. 

 

The pool and/or hot tub may be down during your stay if maintenance is required. If we are aware of this we will try to notify you before your stay.

 

Fireworks: No fireworks are permitted at any time. A misdemeanor and federal punishments can be enforced if this policy isn't followed. There is propane gas fire pits are for us but no built fires are allowed on site.

 

Cleaning Fee: As a guest you pay a one time cleaning fee. This cleaning fee covers a cleaning for one time when you check out of the property. If you are wanting additional cleaning services during your stay this must be scheduled prior to your arrival and is based on the availability of our cleaning crew. Additional cleaning fees would also apply. We also have a simple check out list of taking out trash, picking up trash around the grounds, putting all towels in the designated area, & washing all dishes. An extra cleaning fee can occur of up to $850 if the check out list isn't followed.

 

Toiletries: 

I understand that Zion Red Rock provides a starter pack of 2 rolls of paper towels, 4 rolls of toilet paper per bathroom, 1 full dispenser of dish soap, and full dispensers of shampoo, conditioner, body wash per bathroom, and laundry detergent.  Any toiletry items used beyond that will need to be provided by you. 

 

Suspicion of illegal activity or false information that was given as to why you are renting the property can result in immediate eviction notice without any refund and loss of incidental damage charge. 

 

For any items left behind there is a minimum processing and handling fee of $25.00 plus the cost of shipping to mail the items back.

 

Outdoor maintenance is required for the care of Zion Red Rock properties. Hot tub, pool, yard care, water irrigation, ect and there may be Zion Red Rock workers their working on outdoor areas during your stay. If for any reason our staff needs to enter the home notice of entry of the home we will always be given to guest during their stay. If we are unable to reach guests we do have the right to enter the home in case of an emergency situation ect. 

Water Irrigation: Saturday night through all day Sunday is irrigation (April -November). Any items that could get damaged from water on the pasture fields at the Oasis need to be removed. We are not responsible for damaged items that are not removed. Fields flood with water between 12am and 6pm Sunday (all day Sunday). Oasis pasture fields can not be used for events or activities on Sunday. 

 

Persnal injury and/or sickness liability is the responsibility of the persons renting the property.

 

All guests will be contacted after booking regarding the nature of your stay and details. All special events must be approved. If you are booking the property to hold a special ervent there may be additional rules, fees, and polices that apply depending on what you are booking the property for.

 

Any violation of the above policies can result in immediate removal of all guests from the property without a refund. 

 

Policies can change and be updated between the time of booking and the day of check in. Up to date check in policies will need to be signed at the time of check in.

 

 

Zion Red Rock Oasis 

8 Bedroom House

heated pool (open year round) 

sauna

indoor soccer field 

private theater 

private lake 

private beach/river access

hot tub  

Patio

Grill

 

Zion Red Rock Chalet

6 Bedroom House

Shuffle Board Table 

Foosball Table

Patio 

Grill 

Hot Tub

Game Room 

 

Zion Red Rock Villa

11 Bedroom House

Amenities

Private Lake

2 Large Family Rooms

Swimming pool (open April-September)

Hot tub

Sauna

Private River Access

Private Beach Access

Game Room

Theater Room

Grill

2 Full Size Pickleball Courts and Basketball Court (coming by 2023)

 

         Red Rock Inn

        Policies 

 

Red Rock Inn is Located 

998 Zion Park Blvd. 

Springdale, Ut 84767

8 Individual Cottages 

(2 min from the Zion Park entrance) (10 minutes from Oasis, Chalet, Villa)

Check-in time is normally 4 PM - 7 PM.  

Weather you are Early or Late into the canyon please text or call us so we may plan our day around your arrival time. Also,  If your room is ready early you are welcome to come on in and get settled. 

 

Arrival after 7pm. 

No rush!  You’re driving through one of the most scenic places in Utah, so if you feel called to stop and marvel in the beauty.... go right ahead. Just make sure to stay in touch via Text/Call so we can accommodate your arrival!  If, you are arriving after 7pm your name will be on an envelope at the office with a map of where to find your room.  We will greet you the next morning, or feel free to call us. 

 

Checkout will be 10 AM on your final morning.  Keys can be placed in the mailbox at office.  

 

Cancellation policy is 7 days prior to check in time at 4pm. 

Sometimes life happens, and we get that…if you need to cancel or change your reservation, please give us a minimum 7 day notice, and we will refund your deposit.  After 7 days you will be charged the deposited amount of your stay unless we are able to sell your room/nights, in which case, a full refund will be issued.  If you booked your reservation through a 3rd party such as Expedia or Booking.com, their cancellation fee overrides ours. 

 

Deposit: 

To secure your reservation, we will charge your credit card for the first night’s stay. The final balance will be due at check-in.

 

Room changes:

Sometimes the flexibility of moving 1 reservation in cottages 1-4 and 6 will allow for us to make another two reservations, and for the sake of the Inn, and respecting all of the guest trying to stay with us, we reserve the right to shift cottages 1-4 and 6 which are all directly comparable in size but not decor, All are unique.  Cottages 5 , 7 and 8 will not be changed, as they are more unique and specific to each reservation.  If you have a preference for a cottage please communicate that and we will lock your reservation.  

 

Children: 

Our goal is to accommodate our guests in the most comfortable way possible.  If you are trying to book rooms for you and your kids please contact us directly at the office so we can guide you to the solutions we have available.  

 

Pets: 

Sorry, no pets allowed in the cottages and this includes ESA animals. A cleaning fee of 250.00 will be added to your bill if you allow pets in your cottage anytime during your stay.  Please see Doggy Dude Ranch for local boarding options if you plan to bring your 4-legged children along with you.  

 

Extra Accommodations:  

When circumstances arise we do have the option to provide a tall twin air mattress for use. However, it is not our preference to care for our guests in this way.  We would prefer a solution where everyone is accommodated with one of our comfortable beds.  

 

No Smoking: 

Red Rock Inn is a smoke-free property, as there are almost no spots on property that would fully respect all guests’ preferences. This includes cigarettes, Vaping and the smoking of marijuana. The fine will be 500.00.